Reputation
See your Google and Facebook reviews in one place, answer them, and ask happy customers to leave one.
Not in the sidebar? It isn't part of your plan. Owners can see what's included under Settings → Billing.
Your reviews
Connect your Google Business Profile and Facebook Page under Settings → Connections. Reputation → Reviews then shows your average rating and every review, with the ones still waiting for a reply. New reviews arrive within about 30 minutes (Google's straight away), and the team is emailed about them.
Anyone on the team can reply. Replies are posted publicly under the review on Google or Facebook.
Asking for reviews
- An owner sets where to send people under Reputation → Review requests: your Google review link (one click if your Google Business Profile is connected) or any review site.
- Write your own message for the email and the text, or keep ours.
- Ask a customer with one click on their contact page, or let DVT ask by itself when you mark a booking completed.
- Requests go by text to people who agreed to texts (or texted you), and by email to everyone else.
- Each customer is asked at most once every 90 days.
- Each request counts toward the month's texts or emails.
- The Review requests tab shows how many you've sent next to the new reviews coming in.
Common questions
Can I see Yelp or other review sites?Coming soon
Not yet. DVT shows Google and Facebook reviews today. Your review requests can still send people to any review site you like.
Vote for it on the ideas board so we know how much you want it.
Why wasn't a customer asked for a review?
Each customer is asked at most once every 90 days. Nothing is sent until an owner sets your review link under Reputation → Review requests, or if the customer's email bounced, or if the month's texts or emails are used up.
Do my replies show on Google and Facebook?
Yes. Replies post publicly under the review. Anyone on the team can reply.